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FAQ

What is SafetyNet Tracking™ Systems ?
How do I get SafetyNet Tracking™ Systems for a loved one at risk of wandering?
Where is SafetyNet Tracking™ Systems available?
How do I get the SafetyNet Tracking™ Systems Solution into my local agency?
What does it cost for a law enforcement/public safety agency to become a member of SafetyNet Tracking™ Systems?
If someone wanders and is in a hidden location, how do you find them?
Can a caregiver use the equipment to track a loved one without involving local law enforcement or search and rescue personnel?
Does the SafetyNet Tracking™ Systems Bracelet require any maintenance?
How does SafetyNet Tracking™ Systems compare with competitive products such as GPS or cellular based offerings?
Is this service covered by insurance?
Will Medicare or Medicaid pay for this service?

What is SafetyNet Tracking™ Systems ?
SafetyNet Tracking™ Systems is a search and rescue system designed to find and rescue people at risk of wandering and becoming lost, including those with autism, Alzheimer's, Down syndrome, dementia and other cognitive disorders. Once a client is enrolled in the SafetyNet Tracking™ Systems service, he or she is outfitted with a SafetyNet Tracking™ Systems Bracelet on his or her wrist or ankle. Should the client wander or go missing, trained law enforcement and public safety agencies use digital SafetyNet Tracking™ Systems Search and Rescue Receivers to track the Radio Frequency signal emitted from the SafetyNet Tracking™ Systems Bracelet on the client's wrist or ankle, the client is found, rescued and returned to his or her loved ones.
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How do I get SafetyNet Tracking™ Systems for a loved one at risk of wandering?
To enroll in the SafetyNet Tracking™ Systems Program, please call 1-877-4-FIND-THEM (1-877-434-6384) or click here to check service availability and initiate the enrollment process.
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Where is the SafetyNet Tracking™ Systems Solution available?
The SafetyNet Tracking™ Systems Solution is available in select communities throughout the U.S. and in Canada.

Click here for a list of participating agencies or call 1-877-4-FIND-THEM (1-877-434-6384) to find out if the SafetyNet Tracking™ Systems service is available in your area.
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How do I get the SafetyNet Tracking™ Systems Solution into my local agency?
If the SafetyNet Tracking™ Systems Program is not supported in your location and you feel that your area has a need for the service, we recommend a multi-step approach:

  • Contact SafetyNet Tracking™ Systems by calling 1-877-4-FIND-THEM (1-877-434-6384) to request literature about the program. A Customer Service Representative will mail you materials that you may use to educate your local agencies about the service.
  • Contact your local public safety agency to make them aware of the program and of your interest.
  • You may also encourage other people in your area that are interested in the SafetyNet Tracking™ Systems service to contact local public safety agencies.

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What does it cost for a law enforcement / public safety agency to become a member of SafetyNet Tracking™ Systems?
TheSafetyNet Tracking™ Systems program is offered to qualified law enforcement and public safety agencies at a small fee. This includes search and rescue equipment and in-depth training and certification on the use of special equipment, technology and procedures for performing a search and rescue operation. Training includes special instruction on how to communicate with people afflicted with cognitive disorders (e.g. autism), which is essential to the successful rescue of missing people who wander. For more information, please contact SafetyNet Tracking™ Systems.
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If someone wanders and is in a hidden location, how do you find them?
The SafetyNet Tracking™ Systems Bracelet is a wrist or ankle bracelet that uses Radio Frequency technology, which is proven to be the most reliable technology for tracking and rescuing people who wander or become lost. Radio Frequency operates even if the person is located in or around a densely wooded area, in a garage or in a building. Additionally, Radio Frequency delivers the utmost precision in "last mile" tracking, which enables police to pinpoint the precise location of the missing person.
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Can a caregiver use the equipment to track a loved one without involving local law enforcement or search and rescue personnel?
The SafetyNet Tracking™ Systems system relies on law enforcement and public safety agencies for tracking and rescuing people who are missing. The in-depth training on how to use the Search and Rescue Receiver makes search and rescue team members best equipped to execute this delicate mission. In addition, a caregiver under stress is likely to be unable to get the tracking unit to function properly, thereby making search and rescue personnel better suited to complete the task successfully.
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Does the SafetyNet Tracking™ Systems Bracelet require any maintenance?
The waterproof bracelet is designed to be worn 24 hours a day, 7 days a week, including in the shower or while swimming. The strap should therefore be changed as needed. The battery must also be changed every six months.

A caregiver completes a brief and simple daily test on the bracelet to ensure that the device is operational.

You can contact SafetyNet Tracking™ Systems customer support at 1-877-4-FIND-THEM (1-877-434-6384) 24 hours a day, seven days a week for questions or support.
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How does SafetyNet Tracking™ Systems compare with competitive products such as GPS or cellular based offerings?
Click here for a side by side comparison between the SafetyNet Tracking™ Systems Solution and competitive products.

  • The SafetyNet Tracking™ Systems system relies on Radio Frequency technology which is the most robust and effective technology for search and rescue. Radio Frequency signals can track people in hidden locations (such as a densely wooded area, subway, or building), whereas GPS / cellular products require line of sight with orbiting satellites in order to be operational.
  • Other products such as locks or even wander alert systems are helpful in securing or monitoring an area, but cannot help track and rescue someone that has left the perimeter.
  • Maintenance is minimal versus other products like GPS or cellular-based bracelets, which require that the battery be changed every few days.
  • SafetyNet Tracking™ Systems works on frequency band 216.0125-216.9875 MHz, which is allocated by the FCC for law enforcement tracking - meaning that our signal will experience no interference with digital TV.
  • The SafetyNet Tracking™ Systems Search and Rescue Receiver is water resistant to withstand harsh weather conditions.
  • The SafetyNet Tracking™ Systems Bracelet is waterproof for protection 24/7.
  • SafetyNet Tracking™ Systems has consistent frequency coverage and functionality in markets throughout the United States and Canada, meaning you are covered when traveling between areas within the program.
  • SafetyNet Tracking™ Systems is directly integrated with law enforcement. Law enforcement and public safety personnel are equipped with Search and Rescue Receivers, which are provided to agencies Tracking Systems® at no cost.
  • The comprehensive training process provided to law enforcement and other public safety agencies teaches search and rescue team members the psychology of people afflicted with Alzheimer's and autism -specifically how to search for and approach them, what to do to gain their trust and how to communicate with them. This process is critical to achieving successful rescues.

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Is this service covered by insurance?
In many cases, this service is not covered by private insurance policies. We recommend that you check with your provider for the details of your coverage.
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Will Medicare or Medicaid pay for this service?
SafetyNet Tracking™ Systems is not yet covered by Medicare, but is covered by Medicaid in select states by the appropriate waiver. Efforts are being made to expand Medicare and Medicaid coverage for this service on a national level.
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